Privacy Policy


A Voice 4 U, LLC™ is committed to preserving your privacy. This privacy policy and agreement (“Privacy Policy”) covers how we collect, use, and treat personal information that you may provide to us through our website, www.avoice4u.com (the “Website” or the “Site”) and software application. The Site and our software application enable our customers to store, manage, and access their health information and records online. Because your health is a personal and private matter, we are committed to our privacy policies as written below. Further, except as required by law and for A Voice 4 U and its subsidiaries to service and maintain our Website (see also the “Disclosure” section below), no one, except you and those you authorize can access your encrypted information. The terms “you” and “your” refer to any visitor to our Website, including (i) casual visitors to our Site (“Site Visitors), our customers who purchase our products (“Customers”), and medical professionals who use our products or submit information through our Site (“Medical Professionals). The terms “A Voice 4 U,” “we,” “our,” “us” and the “Company” refer to A Voice 4 U and its subsidiaries and affiliates.

Your Consent
Please read this Privacy Policy carefully; once you consent to this Policy’s terms, it creates legal obligations on you and on the Company. We ask you to consent to the terms of this Privacy Policy in different ways, depending on your relationship to the Site. The procedures for consenting to this Policy are (a) less formal if you are a Site Visitor seeking information and (b) more formal for Customers and Medical Professionals using our site for medical information storage activities.

Consent by Site Visitors. By accessing and using our Website as a Site Visitor, you are acknowledging that you have read and understood this Privacy Policy and agree to be legally bound by it. If you do not agree with the terms of this Privacy Policy, please refrain from using our Site.

Consent by Customers and Medical Professionals. If you register as a Medical Professional, you will be prompted to click an “I Accept” or similar button linked to this Privacy Policy. Clicking this button confirms your agreement to be bound by this Privacy Policy. If you register as a Customer, your electronically signed customer agreement, which incorporates this Privacy Policy by reference, confirms your agreement to be bound by this Privacy Policy.

Scope of Policy
This Privacy Policy applies (i) to anonymous information you provide to us while using our Site or while participating in our services, and (ii) to personally identifiable information you provide to us as part of the process of registering online as a Customer or Medical Professional.

The Information We Collect, and Our Uses of This Information
We will not share personally identifiable information you provide via the Website with any third party, other than as expressly disclosed in this policy. By “personally identifiable information,” we mean information that identifies you, such as your name, mailing address, identifiable medical records, or email address. We collect information from you at different points on our Website, and use this information as follows: Registration Information. In order to participate as a Customer through our Site, we require you to complete a registration form. This form asks for contact information, which includes such items as (i) name; (ii) mailing address; (iii) telephone; (iv) email address; and (v) certain health-related information. In addition, we may ask for certain contact and patient information from Medical Professionals.

Processing Requests and Transactions.

When you make a request of us via our Website, we will use any personally identifiable information that you provide in connection with that request for the purposes of processing that request. For example, Customers are able to send requests for records to Medical Professionals via our Site, and we use personally identifiable information you provide in connection with that request solely for purposes of transmitting the records request. In each instance where you make a request through our Website, we use the information you provide to us solely for the purpose of fulfilling your request.

Personal Information for Storage. We also receive and store medical, legal and other personal records on our site that you direct Medical Professionals to send to us or that you send to us directly. This information may include, but is not limited to, highly confidential medical information concerning substance abuse, mental health, and HIV status. We will use this information as necessary to run the Site.

Information Concerning Third Parties.

If you are a Customer, during our registration process we may ask for certain personally identifiable information concerning family members or others for whom you are authorized to act as a personal representative (your “Additional Contacts”). We use this information to gather medical records for these Additional Contacts, and we will use and disclose this information in the same manner as we use and disclose other personally identifiable information we maintain.

Informational Notices and Bulletins.

Periodically, we may choose to send news, bulletins, educational materials, marketing materials, or other information to you, and will use personally identifiable information to send such communications. Some of these communications may be sent by us on behalf of third parties. Some of those third parties may pay us to send information to you, but we will not share your personally identifiable information with these third parties for this purpose. This information may be targeted to your specific disease or health condition. These health conditions may include, but are not limited to, mental health conditions, substance abuse, HIV/AIDS status, or other highly sensitive conditions. If we choose to undertake such communications, you will have the ability to opt out of receiving these communications, as provided in this Privacy Policy.

Condition-Specific Content.

We may use your personally identifiable information to make informational content available to you through the Site. For example, when logging onto the Site, you may be directed to certain web pages containing articles, advertisements, or other information related to your specific disease or health condition, including but not limited to, mental health conditions, substance abuse, HIV/AIDS status, or other highly sensitive conditions. Third parties may pay us to make this information available to you, but your personally identifiable information will not be shared with these companies for this purpose.

Anonymous, Aggregate Information.

“Aggregate Information” is information that does not identify you, and may include statistical information that may range from statistical information and analyses concerning use of our products, the number of customers registered through the Site, the types of medical records gathered, and the pages on our Site that users visit most frequently. We use Aggregate Information to analyze the effectiveness of our services and our Site, to improve our services and our Website, and for similar purposes. In addition, from time to time, we may undertake or commission statistical and other summary analyses of (i) the general behavior and characteristics of users participating in our services, (ii) the effect of our programs and services on the behavior of our Customers, Medical Professionals, and Site Visitors, and (iii) the general characteristics of visitors to our Site and participants in our services. We may share these analyses and Aggregate Information with third parties. Rest assured, though, that Aggregate Information provided to third parties will not allow anyone to identify you, or determine anything personal about you. We may collect Aggregate Information through features of the software that supports our services, through cookies, and through other means described below.

IP Addresses.

We may automatically receive and record information in our server logs from your browser, including your IP address (the Internet address of your PC), your computer’s name, the type and version of your web browser, referrer addresses and other generally accepted log information. We may also record page views (hit counts) and other general statistical and tracing information, which will be aggregated with that of other users in order to understand how our Site is being used. None of this data contains personal information.

Cookies.

A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computers and stored on your computer’s hard drive. Cookies can be used to provide you with a tailored user experience and to make it easier for you to use a website upon a future visit. We may include cookies on our Site and use them to recognize you when you return to our Website. You may set your browser so that it does not accept cookies. Cookies must be enabled on your web browser, however, if you wish to access certain personalized features of our services.

Computer Configuration.

In order to determine whether your computer is supported by our system, we may collect certain anonymous information. This information includes, but may not be limited to, your operating system and browser, as well as the presence of any software that our Website may require to operate with your computer, or other third party software on your computer. This information is kept strictly confidential and is not shared with third parties, except as provided for in this Privacy Policy.

Extent of Information Collected.

We do not collect any more personally identifiable information than reasonably necessary to provide our services, operate the Site, and respond to your requests.

Privacy Protection for Children

Our Website is not directed at children, and we will not accept or request personally identifiable information from individuals we know to be under 13. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), if we learn that a child under 13 has provided personally identifiable information, we will either (i) delete this information from our databases, in accordance with this Privacy Policy, or (ii) obtain verifiable parental consent, in accordance with COPPA. The Site contains information about children to the extent you, the user, provide that information. It is your responsibility to protect your passwords and account information to prevent unauthorized use of the information. Your protection of passwords and other account information is particularly important if information about children under the age of 18 is stored on the web site.

To use the Company’s services for children under 18 or adults that are under legal guardianship, you must certify that you are the legal guardian of said children or said adults. Misrepresentation of this attestation will represent a fraudulent act and may be a criminal act punishable by the governing local, state and federal laws of the appropriate jurisdiction that our business is conducted in and the state in which you reside, and may result in termination of your agreement with the Company. The Company strictly forbids the misrepresentation of legal guardianship and all attempts to do so of which we are aware will be punished and pursued in the most aggressive manner.

Disclosure

Except as specified in this Privacy Policy, the Company will not disclose your personally identifiable information without your permission. By agreeing to this Privacy Policy, you allow us to use and disclose personally identifiable information as explained in this document.

Additionally, you specifically allow us to use and disclose (including re-disclosures, as allowed in this Privacy Policy) the following types of information:

• Medical records received from hospitals
• Medical records received from physicians, nurses, and other records owners or records custodians
• Information regarding HIV or AIDS status or test results
• Mental health information
• Psychotherapy notes
• Substance abuse information and information from treatment facilities protected under 42 Code of Federal Regulations, Part 2

Company Personnel and Site Vendors.

In the course of providing products or services to the Company, the Company’s staff, employees, and technical and maintenance contractors may have limited or total access to the information you provide. These contractors (“Site Vendors”) may include technicians, vendors, and suppliers that provide the Company with technology, services, and/or content related to enhancing operation and maintenance of the Website, collecting information, responding to and sending electronic mail, or other functions necessary to our business. Access to your personal information by these Site Vendors is limited to the information reasonably necessary for the contractor to perform its limited functions for the Company. We also contractually require these contractors to protect the privacy of your information consistent with this privacy policy.

Imminent Harm.

We may, but are not obligated to, reveal your personally identifiable information to attorneys, private investigator organizations or law enforcement agencies if we believe that (a) you are at risk of harm, or (b) that you are harming or interfering (or will imminently harm or interfere) with others or violating (either intentionally or unintentionally) our Terms and Conditions of Use or otherwise violating legal rights.

Legal. The Company will reveal your personally identifiable information to the extent we reasonably believe we are required to do so by law. The Company may also disclose your personal information in connection with legal action against someone who may be violating Company policy. If we receive legal process calling for the disclosure of your personally identifiable information, we will attempt to notify you via the email address you supplied during registration within a reasonable amount of time before we respond to the request, unless such notification is not permitted.

Transfer of Site.

The Company shall be entitled to transfer to a third party information it collects, including any personally identifiable information, in connection with a sale or transfer (or potential sale or transfer) of the stock of the Company or all or a majority of the assets of the business entity responsible for the information under this Privacy Policy, provided the acquiring third party has agreed to safeguard your personally identifiable information with protections that in all material respects are the same as or more protective than those set out in this Privacy Policy. By submitting personally identifiable information to this site received from hospitals, physicians, or other records owners, you specifically consent to the re-disclosure of that information, only to the extent provided in this Privacy Policy.

Changing or Removing Information; Opting Out

Discretionary Account Information.

To allow appropriate control over personally identifiable information, you can access the personally identifiable information you have provided us via the Website to change or update discretionary information that you have previously submitted.

Opt-Out.

If we choose to send you bulletins, updates, or other unsolicited communications that are marketing-related materials, we will provide you with the ability to decline – or “opt out of” – receiving such communications. Please understand that you will not be allowed to “opt out” of formal notices concerning operation of this Website, and legal and other related notices concerning your relationship to the Site, nor will you be allowed to opt-out of being provided with content passively via pages of our Site that you choose to access.

Deleting Information.

Finally, if you request, we will remove your name and all other personally identifiable information from our databases. Please understand, however, that it may be impossible to remove this information completely, due to backups and records of deletions. In addition, please understand that, if you request deletion of your information, you will be unable to utilize associated features of the Website and any associated services and information. You may not remove de-identified or Aggregate Information from our databases.

Security

Security measures are in place to protect the loss, misuse, and alteration of the information on the Website, and we will take all reasonable steps to secure and safeguard this information. Certain areas of the site are secured with 128-bit Secure Socket Layer (“SSL”) encryption technology, designed to keep your information secure and isolated from direct connection to the Internet. SSL encryption is an industry-standard technology and is used by financial institutions to protect your data. To prevent loss of information, all data is backed up periodically. All of your information is hosted offsite in an Internet data center and access to the hosted facility is controlled 24 hours a day. Our security systems are structured to deter and prevent hackers and others from accessing information you provide to us. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or to otherwise cause damage. Please understand, though, that we do not warrant as fail-proof the security of information provided by or submitted to the Company. Due to the nature of Internet communications and evolving technologies, we cannot provide, and we disclaim, assurance that the information you provide us will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access. Your personally identifiable information may also be subject to unauthorized access if you fail to keep your password secure.

We have taken the following measures to protect your password and account information.

You are solely responsible for maintaining the secrecy of your passwords and/or account information. Please be aware that the Company is providing you the ability to store any relevant information, including sensitive information, on the Website and has adopted many levels of security to protect this information. However, any individual with your account information and password can access this information. Please be careful and responsible whenever you are online and change your password frequently.

Also, if you purchase or use a portable storage device to carry around your personal information and medical information, then that device, if lost, could be open and read by any unauthorized individual finding that device. In order to allow immediate access without having to recall a password, we do not password protect any portable storage device. The same ability that allows someone like a doctor or medic, whom you designate or authorize, to open and read the information on that portable storage device, would also allow an unauthorized person to see your medical record on that device. Therefore, if that device were to be found by an unauthorized person, he or she then could open the device and read your personal medical information.

Notice of Security Incident

If we detect, despite safeguards set out above, an intrusion or other unauthorized access to or use of personally identifiable information (an “Intrusion”), we will (i) notify affected users of the Intrusion if the information at issue is sensitive, in our discretion, (ii) deliver this notice by the means we deem most efficient under the circumstances (such as, for example, first class mail or email), (iii) use contact information for each affected user that is current in our files, and (iv) use commercially reasonable efforts to accomplish these steps and effect this notice in a timely manner.

We have taken the following measures to enable you to remove or change any information that you enter.

You can remove or change any information you store or provide to us by deleting the file or files you stored or changing the personal information you have provided. When you remove or change information, the Company may retain that information in the form of back-up or archival data, but it will not be available readily on the web site.

Changes to this Privacy Policy

From time to time, the Company may change its Privacy Policy. If we decide to change our Privacy Policy, we will post these changes from the privacy link on our Website. If we make any changes regarding disclosure of personally identifiable information to third parties, we will attempt to contact you via the email address you have provided to us in the registration process prior to the date the modified policy is scheduled to take effect. With respect to Site Visitors, Customers, and Medical Professionals, your use of our Site following any such change constitutes your agreement to follow and be bound by the Privacy Policy, as changed.

Relationship to Terms and Conditions of Use and Other Contracts

This Privacy Policy must be read in conjunction with our Terms and Conditions of Use, and the provisions of our Terms and Conditions of Use are incorporated herein. To the extent the Terms and Conditions of Use conflict with the terms of this Privacy Policy, the terms of this Privacy Policy will control. This Privacy Policy should also be read in connection with any separate agreements between you and the Company.

Contact Us

Site visitors, who have questions about this privacy statement, the privacy practices of this site, or their dealings with this website, insofar as their privacy and confidentiality are concerned, should contact:

Effective Date 
The effective date of this Privacy Policy is January 1, 2017